Can I place an order if I live outside of Australia?
Yes, but not through the online store. Please Contact Us with your items required, and location so we can give you a shipping quote.
Can I pick up in store or try on gear?
Yes, however we are an on-line store, so don't run a shop front. You can purchase, pick up and browse at our warehouse by appointment. Please use the contact form at the bottom of this page to organise.
What do you charge for shipping?
See the Shipping and Returns page.
What payment options do I have?
Direct Bank Deposit
Cash on Delivery for Local Pickups.
Do I have to create an account to place an order with you?
No, you can complete Guest Checkout.
What are the benefits of creating an account?
- send order messages through the website
- view your order history
- purchase an item again
- initiate a return/exchange request
- maintain your address book
- create, edit and share wishlists
- give product reviews
- check your store credit
What if I don't have a Paypal account?
Paypal has the option of just entering in your credit card numbers to pay. No account needed.
What if my purchase doesn't fit?
We have a 30 Day Peace of Mind Return Policy. For more info see the Shipping and Returns page.
If I'm new to the biz or to kayaking, can you recommend the gear I'll need?
Yes, give Alan a call, his number is 0408 854 097.
Can I get a discount if I'm a commercial guide or volunteer for the eg; SES?
Yes, email us for a copy of the trade pricing.